Archive for Custom Reports

Eagles Landing Family Practice Case Study

The Client
Eagles Landing Family Practice features 11 locations and 45 care providers serving families in the Atlanta metropolitan area. It is the largest independent health care company of primary care providers in the state of Georgia, and is known for its keen focus on increasing the quality of care and enhancing efficiencies through innovative use of their eClinicalWorks electronic health records and practice management system.

The Situation
Primary Care practices and physician groups find themselves in a challenging segment of health care. These groups typically serve as the “home base” for a patient’s overall health and wellbeing, while governmental programs such as MIPS, MACRA and PCMH require them to engage in increased data collection and reporting – functions that don’t provide revenue to the practice or its providers. The key to thriving in this environment is determining how to best leverage electronic health records and practice management systems, build technology to interface with these systems, and develop workflows that will increase efficiency while improving care and communication.

The Client’s Need
Eagles finds itself in the midst of rapid, yet deliberate growth, and recognized the need to put systems in place to better manage population health and improve the way the practices communicate with patients to ensure that care is delivered promptly, accurately, and consistently, and in a way that delivers value to both patients and the practice itself. A high level of automation and customization was required to achieve this goal, and it was quickly determined that Eagles’ needs and vision were quite different from how a typical practice uses eClinicalWorks. In fact, they were originally told what they were trying to do wasn’t possible. That’s when they turned to Mi7 for help.

How Mi7 Solutions Helped
The Eagles vision for how they wanted to leverage their eClinicalWorks system to grow their practice and do business in a smarter way was quite advanced and involved a variety of different technology platforms. At a high level, the work Mi7 performed for Eagles included custom reporting, integration and automation of data with programs such as Salesforce and other third-party organizations and softwares. But it’s the details behind the purpose, functionality, and customization that make these projects so remarkable.

  • Data Integration – The Mi7 team integrated eClinicalWorks data into Salesforce to trigger patient communication and activity tracking to help ensure that patients were on track with appointments, testing, and other items critical to their overall care and health. In addition, this process integrates with the DASH scheduling system to allow for enhanced patient scheduling options.
  • Predictive Analytics – In order to initiate the various patient communication points, Mi7 developed processes within eClinicalWorks to calculate when those communications should happen and trigger the activity.
  • Custom Reporting – Eagles found that certain modules and registries, such as the CDSS section, were quite limited, and the process of creating custom registry alerts was not so straightforward. Mi7 created reporting that would address these needs, and produce the alerts and outcomes needed from the system.
  • Opportunity Capture Reports – Providing great health care involves ensuring patients are getting the tests and procedures they need. To accomplish this goal, Mi7 created opportunity capture reports to track whether patients were actually going in for routine tests such as mammograms or other health screenings, or one-time procedures they may need. Not only does this make for better overall care, it also makes good business sense in tracking captured and lost opportunities and putting systems into place to increase capture rates and track the associated revenue generated.
  • Automation – A primary goal for Eagles was to automate as much as possible, creating systems that would auto-populate data, flag issues, and generate alerts. One such automation revolves around PQRS reporting, in which codes are auto-inserted into the billing data. Mi7 also automated the process of payment posting within eClinicalWorks directly from their third-party patient payment portal. This eliminated the need for manual data entry and streamlined the process.

Results
Through the various projects implemented by Mi7, Eagles Landing Family Practice has been able to bring their vision to life in terms of leveraging eClinicalWorks to grow their practice – both organically through patient satisfaction, and financially through increased capture rates and more efficient processes. They’ve substantially increased their monthly billings across the practice and have been able to focus their staff on patient care and patient communication activities to better serve the population.

“We were told by others that our vision for what we wanted with our eClinicalWorks system wasn’t possible, but the Mi7 team made it happen. They have in-depth knowledge of eClinicalWorks, and team members who understand and embrace what we were striving to accomplish, not just with the system, but with our overall business, and they developed the solutions that actually worked for us. What Mi7 has created runs efficiently and has helped us reach our overall goals.”

Nick Williams
CEO, Eagles Landing Family Practice

Mi7 / CRMC Case Study – Report Interface

The Client
Capital Region Medical Center (CRMC) in Jefferson City, Mo. is an affiliate hospital of University of Missouri Health Care. It encompasses a full service hospital and an expansive clinic system covering eight counties. The hospital’s Inpatient Rehabilitation Center is one of the few accredited hospital-based rehabilitation centers in the state.

The Situation
For many years, CRMC had been using a manual, fax-based system to transfer diagnostic reports, or reports from various studies between 100+ providers across 30 clinics, using 23 separate EMR databases, in the region. In addition, reports between the hospital itself and the network of providers and clinics, including discharge orders, patient histories, and others, were being faxed and manually processed.

As the partner for the data migration project to create CRMC’s centralized eClinicalWorks system, Mi7 Solutions was well positioned to help them execute this phase of their eClinicalWorks project. Mi7’s experience with CRMC, their processes and needs, as well as their extensive knowledge of health care IT and eClinicalWorks made them a trusted resource.

The Client’s Need
Capital Regional Medical Center processes 400-800 reports each day between their 30 clinics and with the main hospital. The previous process was manual on both ends, meaning the sender and the receiver each had time consuming tasks to manage for hundreds of reports. With a recently implemented, centralized eClinicalWorks system in place, they sought a way to automate the process and make information more readily available.

It was also imperative that CRMC’s workflow was considered, as the process for how an automated reporting system functions would be much different from the way that the manual reports were flowing through their system. This involved both process documentation, as well as the shift in focus for the staff managing the process.

How Mi7 Solutions Helped
Mi7 listened closely to CRMC’s project requirements. Once they had a full understanding of the needs and challenges, they collaborated with the team and provided a plan, with suggestions for the best ways to accomplish CRMC’s goals. Extra care was taken to draft the scope of work and clearly define the requirements and end result.

To meet the goal, Mi7 developed a custom reports interface for CRMC, leveraging HL7 language (the standard health care interface language) to allow for the transfer of data. All reports, clinical documentation, lab and radiology results, and others, are easily transmitted through the interface for accessibility to all providers involved in the patient’s care.

Results
There have been many benefits as the result of the implementation of the reports interface. A great deal of time is being saved by eliminating the need to manually fax hundreds of reports between CRMC providers each day. This translates to overall cost savings, and a large burden being relieved from CRMC’s fax system. The patients also see a benefit in that there is more accuracy, and more immediate access to information, which ultimately expedites treatment.

“Mi7 is very detail oriented, which is imperative when you’re working with the type of information involved in the transfer and sharing of patient data. His thoroughness led to a very well-defined scope of work and project requirements, which allowed the project to run very smoothly with no surprises. As we have the need to add new reports to eClinicalWorks, Mi7 is right there with us, adding to the interface as our needs grow. Mi7 is great to work with, and we’ll continue to work with them on future projects.”

Belynda Imhoff, RN, MS
Director, Health Informatics,
Capital Region Medical Center